FAQs

1. What products does XVRSA offer?

We specialize in premium activewear designed for ultimate performance, comfort, and modern style.
 
Our premium apparel is crafted using advanced technologies and high-quality materials, ensuring durability, breathability, and flexibility for, not just one, but all your daily routines, workouts, or just for lounging around the house.
 
Perfectly suited for best of b̶o̶t̶h̶ all worlds.
 
We design for all modern and trendy, and in-between, individuals seeking top-notch activewear that not only enhances their athletic performance but also keeps them looking stylish and confident.
 
 

2. How long do I have to return my order?

We offer returns within 14 days of purchase.
 
You have 14 days after receiving your item to request a return.
 
 

3. What are the conditions for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags, and in its original packaging.
 
 You will need the receipt or proof of purchase.
 
 

4. How do I request a return?

You can request here or contact us for any return questions at returns@xvrsa.com.
 
Please provide your order details and reason for the return.
 
 

5. What if my item is defective or damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
 
We will evaluate the issue and make it right.
 
 

6. Can I exchange my item for a different size or color?

At this moment, we do not accept exchanges for any premiums/orders such as wrong size, different color, buyer's remorse, or any other reason.
 
For this purpose, we recommend returning the order for store credit then placing a new one on your end.
 
Please reach out to us for assisstance.
 
 

7. What items are non-returnable?

Certain types of items cannot be returned or refunded, like custom products (such as special orders or personalized items).
 
For hygienic purposes, items for inner wear (bodysuits, underwear, swimwear, bras, & camisoles), socks, shoes, and other accessories (mats, hats, cases, bottles, bags, etc.), packaged items, and altered items are not allowed for returns/refunds.
 
These sales are final.
 
 

8. What is the refund process?

Refunds will not be issued without a receipt. Delivery fees and surcharges are non-refundable.
 
Returns will be charged a 15% restocking fee.
 
Once we've received and inspected your return, we'll notify you if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10-14 business days.
 
 

9. How long does shipping take?

Orders will be processed within 24-72 business hours.
 
Shipping will take, respectively, between 3-10 business days from the day you receive a delivery email and/or SMS notification.
 
 

10. How can I track my shipment?

We recommend creating an account to check on shipment updates, tracking, orders, address, and account details.
You can create an account here.
 
 
This is a compressed list of the most frequently asked questions that will be updated from time-to-time.
 
If you have any other questions or concerns, please feel free to contact us.
We're here to help!
 
 

11. Do you ship internationally?

Currently, we do not ship internationally.

We only ship within the US at this time.

 

12. How can I contact XVRSA?

You can contact us through email at support@xvrsa.com or visit our contact page.